Imperial’s market manager earns medal for customer engagement in Finland

Imperial Tobacco’s market manager in Finland has been honoured for excellence in customer engagement by one of the country’s largest retail organizations.

Kari Heikkila was recently guest of honour at the centenary dinner for the Finnish K-Retailers’ Association, where he was presented with a medal in recognition of his efforts working with trade partners over the past 17 years.

The association represents about 1,300 store owners in the K-Group across Finland.

‘Heikkila was honoured for the valuable work done in demonstrating “outstanding co-operation” between Imperial and Finnish retailers,’ Imperial said in a note posted on its website.

‘The retail group added the consistent level of professionalism and support shown by Kari and his team was “highly appreciated” by trade partners.’

“I’m delighted to accept this honour on behalf of all of our people in Finland,” said Heikkila.

“Our ongoing commitment to working closely with customers like the K-Group has helped to make Imperial a key partner in the tobacco sector.”