ITM USA and TAM join forces to provide service support

ITM USA, part of ITMGroup, and Thomas Automation Management (TAM) have joined forces to establish cooperation in the fields of engineering and support services in both the USA and abroad. With many years of experience and expertise in the national and international tobacco industries, the companies will work together to create common synergies and to develop and utilize their individual strengths and infrastructure.

A team of 17 engineers and technicians will support customers on major PLC and automation platforms, including Siemens, Allen Bradley, Beckhoff and Mitsubishi. Other services that will be provided to customers include equipment layout and footprint preparation, installations, maintenance support, troubleshooting, contractor management, data system maintenance and automation IT support, as well as locally-stored original spare parts.

ITM and TAM will utilize their Continuous Improvement framework to improve customers’ efficiency-flexibility ratios, and their combined technical knowledge and measurement tools will allow them to further enhance or refine existing equipment.

“The relationship between ITM and TAM continues to be a great opportunity to leverage our technical knowledge and experience with such a well respected and technically innovative company such as ITM,” said TAM’s managing director, Ricky Thomas.

According to ITM’s regional sales director Jason Carr, the collaboration between companies makes perfect sense. “We complement each other perfectly as a partner in the tobacco industry,” he said. “Our customers will also benefit from the synergies being developed because we will bring experience, consistency and valuable support in the region.”