Cerulean Offers Remote Troubleshooting

Using high-quality audio, video and augmented reality, Cerulean is now offering real-time diagnosis and troubleshooting of its instrumentation.
 
According to the U.K.-based supplier of precision test and measurement equipment, the experience is “exactly as if we were right beside you—without the need of a physical presence.”
 
Dubbed “Cerulean XpertWorldAssist,” new service is specifically designed to mitigate unplanned downtime affecting customers’ equipment.